Where is my cellar? If a storage space ("Keller") belongs to your apartment, you will find the respective number in the handover protocol. Usually, there is one central place for the cellars in the basement of your building. You will have access through your general key or a separate cellar key received during the handover.

Where to find the meter and meter readings? You will most probably find the meters for heating and water in your apartment, either under the sink in kitchen or bathroom, or at the entrance of your apartment, sometimes hidden behind a metal cover. For the yearly meter reading, we or the property management will get in touch with you, so please keep an eye on any messages in your mailbox. The electricity meter is either in your apartment or in a separate room in the basement ("Technikraum"). If this should be locked and you need access, please get in touch with the property manager as we also do not have access.

Where to put my trash? Each apartment complex has a central space for trash. It will be either in the outer space or in the basement. Not yet found? Why not just ask your neighbors - it is also a really nice opportunity to get to know each other! Please bear in mind that we follow pretty strict recycling rules in Germany, so you will find separate containers for glass, paper, plastic and residual waste. Let's use them!

Where to find the contacts of property manager and caretaker? Usually, we are your first point of contact for all questions concerning your apartment. Should wish to address a topic directly with the property manager or caretaker, check the building's entrance area. Look for for a bulletin board with news and numbers.